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The Shipping Policy
At Kay’s Art Studio, we take great care to ensure your artwork and creative items reach you safely and on time. Every order is carefully packaged and dispatched with attention to detail.
Processing Time
Orders are usually processed within 3 to 5 working days after payment confirmation. For commissioned artworks or made-to-order pieces, processing time may take longer, depending on the complexity of the project. Customers will be informed of the estimated completion and delivery time before payment.
Shipping Options
We offer local and international shipping through reliable courier services. Delivery times vary based on location and courier schedules. Standard delivery within Nigeria typically takes 3 to 7 working days, while international shipping may take up to 14 to 21 working days.
We offer local and international shipping through reliable courier services. Delivery times vary based on location and courier schedules. Standard delivery within Nigeria typically takes 3 to 7 working days, while international shipping may take up to 14 to 21 working days.
Shipping Fees
Shipping costs are calculated at checkout based on destination and package weight. Custom orders or large artworks may attract additional handling or packaging fees, which will be communicated in advance.
Order Tracking
Once your order is dispatched, you will receive a tracking number by email or text message. This allows you to follow your package until it reaches your doorstep.
Damaged or Lost Packages
In the rare event that your order arrives damaged or is lost in transit, please contact us immediately with photo evidence and your order details. We will work with the courier to resolve the issue and offer a replacement or refund where applicable.
Customs and Import Duties
For international orders, customers are responsible for any customs duties, import taxes, or additional charges that may apply once the package arrives in their country.
For international orders, customers are responsible for any customs duties, import taxes, or additional charges that may apply once the package arrives in their country.